Refund policy

We are extending our Online Opal Buyer Protections Program to include fire agate jewelry and loose fire agate stones purchased through our online platform.  These items can now be returned for a full cash back refund, less any modification or custom commission costs, return shipping, and payment processing fees, within 14 days of tracking information being marked delivered.  The fire agate item must be returned in original, unused condition.  Many are not familiar with this little-known gemstone; we hope to change that, risk free to our community.

Opal jewelry, loose opal, and opal specimens purchased with us online can now be returned for a full cash back refund, less any modification costs, return shipping, and payment processing fees within 14 days of tracking information being marked delivered.  The opal item must be returned in original, unused condition.  We do our very best to portray photographs as accurately as possible- and we more than encourage you to find out for yourself, risk free.

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We have a 30-day store credit only return policy for items ordered online.  You have 30 days after the shipped item is marked delivered to request a return for the full amount spent payable in store credit, less modification costs and return shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn/unused.  We reserve the right to make this determination.  Items covered by Online Opal Buyer Protections cannot be returned for both store credit and cash back.  Only one can be chosen.

To start a return, you can contact us at burtonsgemsandopals@gmail.com. If your return is accepted, we will provide instructions coordinating how and where to send your package.  Items sent back to us without first requesting a return will not be accepted.  Items ordered online can be also be returned in-store.  We are not responsible for return shipping charges.

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Exceptions / Non-Returnable Items
Some items may not be eligible for return.  This will be noticeably noted in the item's description.

Unfortunately, we cannot accept returns on sale items or gift cards.

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All vintage, antique, and estate items are sold "as is."  Though we do our best to ensure these pieces are safe to be enjoyed, they may have wear.  Please refer to photos and product descriptions before making your purchase.

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Orders Lost in Transit

We are not responsible for orders that are lost in transit.  In the rare event of a lost order, please contact us so that we can assist you in beginning the shipping insurance claims process.  The claims process is handled by us and follow the guidelines set by our shipping insurance partner, Shipsurance.  After a claim is successfully awarded, we will refund your order.

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